Shipping policy
Shipping Policy
At Veona Luxe, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for full details.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, it will be dispatched promptly.
Shipping Time
Estimated delivery time is 4–9 business days from the date of dispatch.
Please note that delivery times may vary slightly depending on your location and external factors such as courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery in real time.
Delays & Issues
While we aim to meet all delivery timeframes, delays may occasionally occur due to factors beyond our control (such as customs or courier disruptions).
If your order is significantly delayed, please contact us and we will be happy to assist.
Incorrect Address
Please ensure all shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos (if applicable), and we will resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
veonaluxesupport@gmail.com