Terms of service

TERMS OF SERVICE

OVERVIEW
This website is operated by Veona Luxe. Throughout the site, the terms “we”, “us” and “our” refer to Veona Luxe. By visiting our site and/or purchasing something from us at veona.luxe.com, you engage in our “Service” and agree to be bound by the following terms and conditions.

1. ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence or have given consent for any minor dependents to use this site.
You must not use our products for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction.

2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks.

3. PRODUCTS AND SERVICES
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
We aim to display product images and descriptions as accurately as possible; however, we cannot guarantee that your device’s display will reflect the exact colours or details.

4. PRICING AND PAYMENT
All prices are listed in GBP (£) unless otherwise stated.
We reserve the right to modify prices at any time without prior notice.
Payment must be made in full at the time of purchase using the available payment methods at checkout.

5. SHIPPING AND DELIVERY
Veona Luxe works with trusted global fulfilment partners to deliver your order.
Estimated delivery times typically range from 7–15 business days. Please note that delays may occur due to customs, courier issues, or high demand periods.
We are not responsible for delays caused by shipping carriers or customs processes.

6. RETURNS AND REFUNDS
We offer a 14-day return policy from the date of delivery.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Refunds will be processed once the returned item has been received and inspected.

7. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order at our discretion.
You agree to provide current, complete, and accurate purchase and account information for all transactions.

8. THIRD-PARTY SERVICES
We may utilise third-party providers for payments, logistics, and other services.
We are not responsible for any issues arising from these third-party services.

9. INTELLECTUAL PROPERTY
All content on veona.luxe.com, including but not limited to text, graphics, logos, images, and branding, is the property of Veona Luxe and is protected by applicable intellectual property laws.
Unauthorised use, reproduction, or distribution is strictly prohibited.

10. LIMITATION OF LIABILITY
Veona Luxe shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or services.

11. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Veona Luxe from any claims, damages, or demands arising from your breach of these Terms or violation of any law.

12. CHANGES TO TERMS
We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Changes will take effect immediately upon being posted on this page.

13. GOVERNING LAW
These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom.

14. CONTACT INFORMATION
For any questions regarding these Terms of Service, please contact us at:
Email: veonaluxesupport@gmail.com